Red Shield VPN subscription and Gift Codes.

Updated November 3, 2025

1. Refunds are not guaranteed, even if all conditions listed in this document are met.
   Refund requests may be rejected without any explanation.
   

2. Since the refund depends on many factors and actions of third parties, such as a request from the payment system to the bank, a request from the bank to the payment system that issued your card and many others, the refund is not guaranteed even if the refund request is approved.
   

3. Refunds are made minus all service costs for accepting funds and refund.
   

4. Refunds for payments made via the AppStore are made in accordance with the AppStore rules.
   To refund, you must contact the AppStore.
   Refunds for payments made via the AppStore are not guaranteed.
   

5. Gift Codes ("Gift a VPN" sections in apps and Personal Area - my.redshieldvpn.com) are non-refundable at all.
   

6. If you want to create a refund request, you must meet ALL the conditions:
   
   6.1. The reason for the refund is the inability to connect to the service using Red Shield VPN apps and browser extensions.
   Refunds will not be provided for any other reasons, including connection issues or inability to connect when using other devices or software (routers, OpenVPN or Wireguard manual configurations, etc.).
   
   AND
   
   6.2. The reason for the inability to connect is a problem with the Red Shield VPN software.
   If such a reason for the inability to connect is your ISP or another ISP in the chain, government restrictions, broken device or client software, other software (including antiviruses, firewalls, etc) on your device and any other third parties and software, a refund is not possible.
   
   The reason for the inability to connect is determined only by Red Shield VPN.
   
   AND
   
   6.3. Based on service usage data we obtain from apps, browser extensions, and VPN servers, the client never connected to the service.
   
   AND
   
   6.4. You contacted Red Shield VPN support via email at contact@redshieldvpn.com or through the “Support” section of the app (if available), and after following all instructions and providing any requested information within no more than 24 hours of each request— - we were unable to assist you within 30 days.
   
   AND
   
   6.5. Based on service usage data we obtain from apps, browser extensions, and VPN servers, the client never connected to the service.
   
   AND
   
   6.6. Only payments made by bank card can be refunded. Payments made using cryptocurrencies, Telegram Stars and any other methods are not refundable at all.
   
   AND
   
   6.7. Refunds are only possible upon request no later than 14 days after first payment.
   
   AND
   
   6.8. Refunds are only possible if the account has one payment.
   
   AND
   
   6.9. The card from which the payment was made, the refund of which was requested, was used to pay for the service subscription only once (regardless of the Red Shield VPN account).
   

7. Refund requests are processed within 30 days. If your request is approved, you will receive a message about it and the time frame in which you will receive your refund.